- Frequently Asked Questions
Frequently Asked Questions
Do you have a refrigerator?Some rooms have a fridge.A total of 4 rooms, Gran Twin Room and Suite Room.There is a refrigerator in the facility.Beer, juice and so on are…Continue reading
Can I use the Internet?Wireless WI-FI is installed.If you select the "bonheur" account in your smartphone settings, you can use it without a password.
To find out the exact position with a car navigation systemWhen you enter latitude and longitude, the correct position will appear.It is north latitude 36'05'39, east longitude 138'12'58,.This will g…Continue reading
About guest amenityWe offer soap, rinse in shampoo and toothbrush with toothpaste in every room.
Towels that can be used in the bathroom are three types: face …Continue reading
About check-inIt is time to check in, but it is after 3 pm.Although it has become the wind, there are problems such as "I have arrived earlier than planne…Continue reading
About meal timeDinner is from PM 6 o'clock.Just get in the traffic jam, get lost, get involved in an accident, etc. In case your arrival is delayed, please…Continue reading
Time to take a bathThe bath in the room is available at any time.Reservation system natural hot spring Jacuzzi public bath is until 11 pm.
About use of parking lotThe car park in Bonheur is right next to the building. You can use your time at any time.I arrived at ski early so it is OK even before chec…Continue reading
About the age of childrenBonheur it is the Auberge where adults can enjoy the relaxing time and space, especially during meals. Therefore, we ask children's age limi…Continue reading
About petsAlthough it is about pets, it is refused in the whole building in Bonheur. Please understand.
About the surrounding ski resortIt is about the ski area around the Bonheur, but first, the closest ski area because there is Bonheur in Kurumayama Plateau within the Kurum…Continue reading
About YukataBonheur we are not preparing yukata in our room. However, rental is carried out for a fee.One is ¥ 200.The use of Yukata is limited to rooms…Continue reading
About smokingPlease refrain from smoking in guestrooms, dining, public bath, lounge, hallway and so on.It is no smoking.Smoking rooms are available for s…Continue reading
About dinnerDinner starts from PM 6 o'clock.The content starts with amuse, and has become hors d'oeuvre, soup, fish dish, meat dish, dessert, coffee or …Continue reading
About hot springsBonheur has a Serigasawa Onsen from Serigasawa Onsen Chino City from September 2008 and enjoys a large public bath with a Jacuzzi. Izumi qua…Continue reading
About natural bathing spa with jacuzziCharges for each room are available 30 minutes.The time is from pm 3 to pm 11 o'clock.We have made reservations in order from the earliest c…Continue reading
Winter roadKurumayama Plateau is access to Kurumayama Plateau, but there is a possibility that the route via Kirigamine car navigation systems etc., bu…Continue reading
How to use a natural hot spring jacuzziPlease make your reservation in rooms at check-in.Do not wear bathing suits as it is a bath.There is a suction opening for hot water circula…Continue reading
About wineAs of December 2008, we have 17 wines of red wine, 6 white wines, 1 rose and 1 sparkling wine types.We will change this type from time to ti…Continue reading
About driving in winterIt is attention to customers planning to come in winter.It is convenient to have, tire chain, glove hand, wire, rag cloth, towing rope, air …Continue reading
Is dinner at bread? rice?Since the ski season is basically playing sports, there are many customers who want to eat well, so we decide to serve rice.However, we will…Continue reading
About tobaccoAll rooms in Bonheur are non-smoking. Smoking rooms are available for smokers.There is also an air purifier and a window, so you can have en…Continue reading
Can I extend the checkout time?I'm sorry.It is not possible to extend the checkout time according to circumstances.Please acknowledge it.In addition, the check-out time is…Continue reading
About allergyIf you have food allergies, poor foods etc. Please contact us in advance.I will correspond as much as possible.
Do you have a laundromat?I'm sorry.There is no coin launderette in the hotel.
Is there a cigarette vending machine or sales?I'm sorry.We do not sell tobacco vending machines or sales at the hotel.There is a vending machine (in 1 min by car) in the hotel nearby.
Is there selling of souvenirs?We do not sell souvenirs at the hotel, but there are some big souvenir shops nearby (2 minutes by car).
Is a Japanese style toilet? Western styleIt is all Western style.
Is there karaoke?I'm sorry.There is no karaoke facility in the hotel.
Is it possible to make a day trip?I'm sorry.I do not go on a one-day hot spring.
Please feel free to contact us if you have any questions.